LAST UPDATED: August 2, 2026

1. What We Ship

Horrorsmith ships physical products including:

• Story Letters (mailed on a recurring subscription basis)
• Physical books (Horrorsmith Publishing)
• Apparel (once launched)

Digital products — Murder Mystery PDF downloads, eBooks, and Magazine issues — are delivered electronically and are not shipped. See Section 6 for digital delivery details.

2. Processing Times

This may differ by product type:

• Story Letters (first mailing after subscribing): Installment 1 of the Story Letter edition you purchase ships same day if ordered prior to noon PST. If not, it will go out next business day. Subsequent letters for the remainder of that edition ship the week of the 1st and the week of the 15th.
• Books: within 3 business days, stock permitting.
• Apparel: according to the manufacturer's indication.

3. Shipping Methods & Timeframes

The primary carrier used is USPS. Typical delivery timeframes are as followed

• Domestic shipping: one to two weeks
• International shipping: two to three weeks

4. Shipping Costs

Story Letters pricing includes shipping, unless sending to an international address. International Story Letter orders require the customer to pay the difference in shipping. Books/apparel have a flat shipping rate. There is no current free shipping.

5. Story Letters Mailing Schedule

Story Letters mail every two weeks throughout your subscription. Subscribers can choose their start date. First installments ship out same day if order is received prior to noon PST. If not, installment one ships out next day. All subsequent installments are sent out the week of the 1st and the week of the 15th of each month going forward until the end of the Story Letter edition.

5.1 Address Changes

If you need to update your mailing address mid-subscription, contact us at lsmith@horrorsmithpublishing.com as soon as possible. We cannot guarantee a change will take effect before the next letter has already been mailed.

6. Digital Product Delivery

Murder Mystery PDF downloads, eBooks, and Magazine issues are delivered electronically, typically immediately after purchase or within minutes via email or through your account dashboard, depending on the product. If you do not receive your digital product within 24 hours, please check your spam folder before contacting us at lsmith@horrorsmithpublishing.com.

7. Lost, Delayed, or Damaged Packages

7.1 Lost Packages

If tracking shows no movement for an extended period, or your package is marked delivered but never arrived, contact lsmith@horrorsmithpublishing.com. We will work with the carrier to locate it and will reship or resolve the issue per our Returns & Refunds Policy.

7.2 Damaged Packages

If your package arrives visibly damaged, please take photos of the damage and contact lsmith@horrorsmithpublishing.com within 2 of delivery.

7.3 Carrier Delays

Horrorsmith is not responsible for delays caused by the shipping carrier once a package has left our facility, including delays due to weather, holidays, or carrier service disruptions.

8. Incorrect Address

Please double-check your shipping address at checkout. Horrorsmith is not responsible for packages that are lost or undeliverable due to an incorrect or incomplete address provided by the customer. Customer will be responsible for additional shipment costs to re-ship an item due to an incorrect address being given.

9. International Shipping

• European countries are supported.
• Customers are responsible for customs fees, duties, or import taxes.
• International delivery times may exceed two to three weeks.

10. Gift Shipping

If you're sending a Story Letters subscription as a gift, you may ship it directly to the recipient's address at checkout. The package excludes pricing information. A gift note will be included in the initial Story Letter installment, but you will also be able to print an announcement PDF.

11. Questions

For any shipping questions not answered here, contact us at lsmith@horrorsmithpublishing.com.