LAST UPDATED: August 2, 2026

1. Story Letters (Physical Subscription)

1.1 Cancellation

Monthly subscribers may cancel their Story Letters subscriptions at any time. Cancelling stops future billing and future mailings, but does not entitle you to a refund for letters already shipped.

Prepaid annual subscribers have 30 days from the date of purchase to cancel their subscriptions. If the subscriber cancels their subscription within this timeframe, they will receive a full refund for the purchase cost of that item.

1.2 Mid-Story Refunds

All payments for shipped/paid installments are final.

1.3 Damaged or Lost Mail

If your letter arrives damaged, or does not arrive at all, contact us at lsmith@horrorsmithpublishing.com within 10 of the expected delivery date. We will replace the damaged item or reship the missing letter once the issue is verified.

1.4 Non-Returnable

Because Story Letters are personalized (each letter is addressed to the subscriber by name) and consumed upon reading, physical letters themselves are not eligible for return.

2. Murder Mysteries (Digital PDF Downloads)

2.1 All Sales Final

Because Murder Mystery kits are delivered as digital downloads, all purchases are final once the file has been delivered or accessed. We are unable to offer refunds or exchanges for digital products due to their nature.

2.2 Exceptions

If you experience a technical issue — such as a corrupted file, an incomplete download, or receiving the wrong title — contact us at lsmith@horrorsmithpublishing.com within 10 of purchase, and we will correct the issue or provide a replacement file at no charge.

3. HORRORSMITH: The Magazine

3.1 Single Issue Purchases

Single issue purchases are digital and non-refundable once delivered or accessed, except in the case of a technical error (see 2.2 above).

3.2 Monthly & Annual Subscriptions

You may cancel a monthly Magazine subscription at any time. Cancelling a monthly subscription stops the next billing cycle only. A prepaid annual subscription is non-refundable once purchased.

4. Books (Horrorsmith Publishing)

4.1 Physical Books

Physical books may be returned within one week of delivery if unread and in original condition, for a refund to your original payment method minus original shipping costs. Customer pays return shipping costs. If the book is found to be unread or damaged, where the damage was not created by the shipping carrier, no refund or exchange will be issued.

4.2 eBooks

eBook purchases are digital and non-refundable once downloaded, except in the case of a technical error (see 2.2 above).

4.3 Defective or Damaged Books

If your book arrives damaged or defective, contact us with photos at lsmith@horrorsmithpublishing within 2 days of delivery for a replacement or refund.

5. Apparel

• Return window for unworn, unwashed items with tags attached: 7 days upon receipt
• Who covers return shipping costs: customer covers return shipping costs
• Exchanges for size/color: offered only in the event of a print/sizing error. Must return within 7 days of receipt.
• Final sale items (if any, e.g., clearance or limited runs): all clearance or limited run item sales are final.

6. General Shipping Issues

6.1 Lost Packages

If a package shows as delivered but you did not receive it, or tracking shows no movement for an extended period, contact us at lsmith@horrorsmithpublishing.com. We will work with the shipping carrier to locate the package, and will reship or refund if it cannot be located within a fair timeframe.

6.2 Incorrect Shipping Address

Horrorsmith is not responsible for packages that do not arrive due to an incorrect address provided at checkout. Please double-check your shipping address before completing your order.

6.3 International Orders

International customers are responsible for customs fees. There will be no returns or exchanges for international orders.

7. Gift Purchases

If you purchased a subscription or product as a gift, refunds will be issued to the original purchaser, not the gift recipient. All other rules apply.

8. How to Request a Refund, Return, or Exchange

To request a refund, return, or exchange, contact us at lsmith@horrorsmithpublishing.com with your order number and a description of the issue. We aim to respond within 2 business days.

9. Changes to This Policy

Horrorsmith reserves the right to update this policy at any time. The policy in effect at the time of your purchase will apply to that order.